Your Information Protection Is Our Commitment
This privacy policy provides a full description of how your personal information is collected, used, and kept secure on the tk11971 platform.
This privacy policy applies to all services, websites, and mobile platforms of tk11971. By using the tk11971 platform, you are considered to have given your consent to the terms of this policy. We always maintain transparency in the collection and use of your personal information and give your privacy the highest importance. If you have any questions, please contact our support team.
What Information We Collect
Various types of information are collected during registration and use of the tk11971 platform. The purpose of collecting this information is to provide you with a secure, well-considered, and personalized experience.
1.1 Personal Identity Information
- Full Name: For account creation and verification
- Date of Birth: To verify age (to confirm 21+ age)
- National ID Number / Passport Information: For identity verification
- Address: For communication and account verification purposes
- Email Address: For communication, notifications, and account recovery
1.2 Financial Information
- Payment Method Details: bKash, Nagad, Rocket, Upay account numbers (in encrypted form)
- Transaction History: Records of deposits and withdrawals
- Balance Information: Account wallet and bonus details
1.3 Technical Information
- IP Address: For security and fraud prevention
- Device Information: Operating system, browser type and version
- Cookies and Session Data: For improving user experience
- Log Files: Server log information to ensure service quality
- Gaming Activity Data: Analysis of bets, gaming time, and habits
Purpose of Using Information
Collected information is used only for the following legitimate purposes. tk11971 never sells your information to third parties for marketing.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, and account verification process | Contractual Obligation |
| Payment Processing | Ensuring secure transactions for deposits and withdrawals | Contractual Obligation |
| Security and Fraud Prevention | Monitoring suspicious activity and protecting accounts | Legitimate Interest |
| Responsible Gaming | Monitoring gaming habits and assisting with setting limits | Legal Obligation |
| Customer Service | Resolving issues and providing 24/7 support | Contractual Obligation |
| Service Improvement | Improving platform quality and developing new features | Legitimate Interest |
| Promotional Communication | Notifications about bonuses and offers (subject to consent) | Consent |
Information Sharing and Third Parties
tk11971 never sells your personal information. However, sharing information becomes necessary in certain specific situations:
3.1 Service Provider Partners
We work with trusted service providers for payment processing, identity verification, and managing technical infrastructure. These partners receive only the information needed for specific tasks and are bound to follow the same privacy standards.
3.2 Legal Obligations
To comply with applicable laws and regulations in Bangladesh, or on the basis of a judicial order, necessary information may be provided to the relevant authorities.
3.3 Anti-Money Laundering (AML)
With the aim of preventing money laundering and illegal financial activity, we conduct KYC (Know Your Customer) processes and cooperate with the relevant financial authorities where necessary.
Cookie and Tracking Technology
The tk11971 website uses cookies to improve your browsing experience and ensure the platform's functionality.
4.1 Types of Cookies
- Essential Cookies: Necessary to maintain login status and ensure security — these cannot be disabled
- Functionality Cookies: To remember your preferences such as language selection
- Analytics Cookies: To understand website usage and make improvements
- Session Cookies: Automatically deleted when the browser is closed
4.2 Cookie Management
You can control or delete non-essential cookies by going to your browser settings. However, disabling essential cookies may affect some functionality of the platform.
Data Security Measures
tk11971 uses industry-standard security technology to ensure the safety of your information.
SSL/TLS Encryption
All data transmission is secured through 256-bit SSL encryption. All information exchanged between you and our servers remains encrypted.
Firewall Protection
Advanced firewalls and intrusion detection systems are used to prevent unauthorized access and cyber attacks.
Access Control
Through strict access control policies, only authorized staff can view the information they need.
Secure Data Storage
All personal information is stored in encrypted databases. Sensitive financial information is specifically kept in hashed form.
Your Rights
Every user registered with tk11971 has the following rights over their own information:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete information.
Right to Erasure
You can request deletion of your information in certain circumstances.
Right to Object to Processing
In some cases you can object to the processing of your information.
Right to Data Portability
You can request to receive your information in a standard format.
Withdrawal of Marketing Communication
You can opt out of promotional communications at any time.
Data Retention Period
We retain your information only for as long as necessary. The retention period for different types of information is noted below:
- Account Information: While the account is active and for a specified period after closure as required by legal obligations
- Financial Transaction Records: For the period required by financial laws and regulations
- Gaming History: For the period required for responsible gaming monitoring
- Support Communications: For a reasonable period to ensure service quality
- Marketing Consent Records: Retained as legal evidence even after consent is withdrawn
At the end of the retention period, information is securely deleted or anonymized so that identity cannot be recovered.
Protection of Minors
tk11971 is a platform for those aged 21 or above only. We do not knowingly collect any information from minors.
Through the age verification process at registration, we ensure that no minor is able to use our platform. If we become aware that information from a minor has been collected by mistake, steps will be taken immediately to close the relevant account and delete the information.
Policy Changes and Updates
tk11971 may update this privacy policy from time to time as needed. This policy will be updated if there are legal changes, new services are added, or our data practices change.
For significant changes, we will notify you by email or through a notification on the platform. Continued use of the platform after changes means you are considered to have agreed to the new policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent revision. We recommend reviewing this policy regularly.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:
Get instant assistance through 24/7 live chat in Bengali. Our support team is always by your side.
For privacy-related matters:
[email protected]
For more details, see our Terms and Conditions and Responsible Gaming pages.